Paper Source Reviews

My order never shipped and they won't help me or give me or a refund. Every time I call I am placed on hold for 30 minutes and then they can't help me with anything. This was over $150. I would not recommend buying from here.

This company is a scam. My order never came and they will not refund my order that was over $150. DO NOT ORDER FROM HERE!!! Costumer service is a joke!!

I ordered custom made napkins for a big celebration and paid extra for delivery in two days. It came very late after the event (7 days later) and when i requested my rush fee to be refunded, customer service does not answer. Never again. There are better options like giftsin24 who honor what they promise!

This company went bust in 2021 and if my experience is anything to go by it will go bust again, and deserve to. Ordered a bunch of stuff online, and was told it had all shipped, then 2 days later was told that one item was out of stock (how does that even work - if it had shipped, it MUST have been in stock, and if it wasnt in stock it CANT have shipped). Then I received part of my order, which was fine, but the bulk of it never turned up - and the Fedex link that I was sent by Paper Source indicated that it had not been received by them (the usual situation - shipping label produced but nothing actually received by Fedex). Now i am fighting for a full refund for the items not received, which is being resisted despite the company acknowledging that they have no shipping evidence that the order actually went out (and it certainly hasnt been received by me). This is crooked and I advise you to use this company for online purchases at your peril.

If you value your personalized order Do Not use Paper Source. My personalized order was completely wrong. When I contacted customer service through email twice. I received no answer and no offer to refund money. Aweful aweful company. I obviously got someone's order. Maybe they have mine.

Deplorable customer service. My envelopes were printed incorrectly and it took over 2 weeks for new ones to arrive (plus several calls I had to make to their rude customer service representatives who knew nothing about the reprint request). I originally paid for express shipping and had to wait weeks for correct envelopes to arrive. They were printed with 2 zip codes on them and the excel spreadsheet deletes 0's from the beginning of zip codes so 4 digit zip codes were printed on the envelope (I had made note of this in my original message and warned them that the zip codes were missing a number in the required excel spreadsheet but nobody apparently read that or called me to clarify). When I call customer service to discuss these things, they treated me like I did something wrong, didn't take any responsibility for their mistake, and didn't offer any kind of apology for taking weeks to respond to my request and my phone calls.

I purchased $127 worth of items at the Grand Central location in NYC and returned all two days later. At the time of purchase the sales clerk confirmed all returns are totally refundable accompanied by original receipt, (Naturally unopened). The back of the receipt also indicates this policy. Refundable meaning you will be credited back in the original form of payment. In my case I used my debit card to purchase. Upon the day of the return, the clerk continued to say, I don't have enough cash to give you so I have to issue a gift card and said it was all she could do. Well this is a big scam. Beware of returns to this store if the purchase is large. Rude sales clerks - This return transaction took over 45 minutes. The receipt clearly indicates legally you will get cash back if you pay with debit card.
So why don't they honor their word. It is illegal what they did. I am writing this review to let Paper Source management know this is not acceptable and to alert other consumers to be cautious when purchasing. Next time just head over to the 99Cents store, CVS or Walgreens or even RITE AID which is in Grand Central location.... for cards, stationary and gift wrapping. There are many other places for less

Ordered christmas cards and another non custom item thru them. Customer service is non existent/incompetent - they had confirmed they would cancel the order (after much difficulty trying to reach them - they said "Our phones are broken) but instead fulfilled it TWO MONTHS later after I already got the items from a different stores and had canceled thru them.

Never received order. Emailed them twice with no response. Called multiple times but they never answer or call you back. Think this site is a scam.

I placed an online order and there was dead silence after it shipped. There was not even a response when I emailed them 2 weeks later to ask when the order would ship. Then abruptly a week after I received notification that the whole order was canceled. Horrible experience.